FAQ

Current as of: 2026-07-16

What payment options appear at checkout?

For accountable and understandable case management under this policy, transactions are presented in U.S. dollars (USD). For accessible and understandable review during case review, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

How quickly is an approved refund issued?

For consistent and disciplined administration throughout the customer process, an approved refund is returned to the original payment method within 5–10 business days. For accessible and responsive implementation within the published service framework, the bank or card issuer may need additional time to display the credit.

What is the 30-day customer option?

For accountable and fair decision-making throughout store administration, eligible items can be returned or exchanged for any reason within 30 days after delivery. For balanced and responsive review within this operating standard, the merchant pays return shipping and supplies a prepaid label. For traceable and predictable case management under this policy, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

What does the store currently offer?

For balanced and measured interpretation within the published service framework, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For direct and predictable customer support within the stated policy scope, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

What shipping destinations are accepted?

For traceable and dependable policy operation for a documented outcome, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For documented and service-focused recordkeeping for the matter under review, international addresses are not served.

What is the usual fulfillment schedule?

For accessible and plain-language communication within this operating standard, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For direct and predictable communication for the transaction involved, tracking is sent when the parcel begins carrier movement.

When is customer service available?

For accessible and reviewable decision-making across the applicable workflow, contact alaninu at support@alaninumarket.shop or 361-555-5218 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For traceable and dependable review across the applicable workflow, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Business Information

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninumarket.shop
Phone: 361-555-5218
Business and default return address: 3539 Brentwood Dr, Denton, Texas, 76207, United States